Delivery Policy

We use Australia Post for Shipping. 

We will not be held accountable for any delays incurred by Australia Post eg public holidays.

All shipping is pre-calculated at checkout.

 

Standard Shipping: 

  • Please allow up to 5 business days for order packing plus courier times.

     

Express Shipping: 

  • Please allow up to  5 business days for order packing plus courier times.  
  • Express Shipping has priority over standard shipping. 
  • Dependent on your location and distance from our head office in Melbourne VIC, please consider  and purchase ahead of time.
  • Australia Post Express Shipping Covers 80% of Australian business addresses, private addresses and Post Office Boxes.
  • Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
  • If your item is for an address outside the Express Post network, we’ll use the fastest possible transport links, but it won’t be covered by the Australia Post Next Day Guarantee.

 

International Shipping: 

  • Please allow up to 5 business days for order packing plus courier times.
  • We cannot be held responsible for any incorrect details submitted regarding related customs forms.
  • Services such as tracking and signature on delivery vary by country and should be reviewed at time of purchase.

 

We aspire to ship every order as quickly as possible, while also maintaining our extremely high standard of quality.

Typically orders take between 1 – 5  business days to dispatch from our warehouse. During public holidays and weekends, orders may take an extra business day to dispatch. We dispatch all orders Monday to Friday (excluding major holidays). 

Once your order has been dispatched, you will receive an email with your order’s tracking number. We cannot be held responsible for incorrect email addresses entered at time of purchase. 

All risk of loss or damage to the goods passes to you when we despatch the goods.